Help & Questions
We’re here to make things easy ✨
Email: ozra.jewellery@gmail.com
Reply time: Usually within 24 hours
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow its journey.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to change or cancel it. Please contact us as soon as possible.
How do I return an item?
You have 30 days to return your order in its original condition. Return shipping is covered by us. Please see our Return & Refund Policy for full details.
How long does a refund take?
Refunds are processed within 14 days after we receive and inspect your returned item.
Do you ship internationally?
Yes, we ship internationally. Available shipping options and costs are shown at checkout.
If you can’t find your answer, feel free to contact us. We’ll be happy to help.